The club released details earlier today of the options to be given to 2020/21 season ticket holders following the latest round of announcements from Prime Minister Boris Johnson and other government officials, which suggests that fans could be excluded from major sporting events for up to six months.
We have assessed and taken on board the comments and criticism these options attracted, particularly in relation to the fact that those fans who had paid by direct debit were effectively keeping their reserved seat when those who had paid in full, and were requesting a refund, were losing their seat reservation.
In response to that feedback we can confirm that we have amended the instruction with a further option added, as follows:
Season ticket holders who have paid in full and who wish to take a full refund can switch to a direct debit, when they request their refund, which will include the reservation of the seat or place they had previously paid for.
Please make it clear, when you contact the club for a refund, that you wish to set up a direct debit.
These direct debits will not be activated until such time as we have fans back at Brunton Park.
Thank you for your excellent and constructive feedback.
What to do:
Season ticket holders who have already made payment for their 20/21 seated or terraced place can claim a FULL refund from 10am on Friday 25 September.
+ If you have paid by cash or credit/debit card and want a full refund, send an email to firstname.lastname@example.org by 9am on Tuesday 29 September.
+ Put SEASON TICKET REFUND in the subject header of your email.
+ Include your full name, postcode and method of payment in your email.
You will then be refunded, in due course - refunds on card payments can take up to 10 days to clear through your bank once actioned.
If you are unable to email please call 0330 094 5930 (option 1) and speak to our ticket office staff.
Alternatively, visit the ticket office in-person, but please adhere to ALL Covid-19 safety advice and wear a face covering whilst in the building.
Click HERE for the full press release, launched earlier today.
The ticket office is open from 10am to 5pm from Monday to Friday. Emails only outside of these opening times.
Please note – as per EFL instruction, iFollow passes will be issued to over-16s ONLY. Under-16s will not receive an iFollow pass.
PLEASE - IF YOU CAN - LET US KNOW YOUR DECISION BY EMAIL
(this is our preferred method)