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CUMBRIA COUNTY COUNCIL: New Emergency Support Helpline

Support now in place for the most vulnerable

9 May 2020

Carlisle United Football Club is delighted to be able to help to spread the message as we support Cumbria County Council and partners who have launched a new emergency support service for people at high risk of becoming seriously ill, as a result of COVID-19, and who do not have support available from friends, family or neighbours.

Those at high risk include people who have been advised by the NHS to ‘shield’, those over 70-years old, pregnant women, and those with underlying health conditions.

The majority of these people will already be receiving support from family, friends or local voluntary groups with tasks like shopping or collection of medicines, if they require it. But we know that a small number of people will not have this support.

If they have no alternative, these people will now be able to call the Freephone number to request help with getting food, medicines, essential supplies and home deliveries.

Cumbria County Council has been working closely with district councils, Cumbria CVS, Cumbria Community Foundation, community and voluntary sector, private sector and military to establish these new arrangements.

To support the new helpline every area is coordinating a supply of essential food, medicines and supplies which can only be accessed via the emergency helpline or email. The requests received asking for help will then be matched with local support and supplies being offered by community groups, volunteers, councils and businesses.

The ‘call centre' will operate Monday to Friday 9am to 5pm, and 10am to 2pm at weekends. The service will also accept referrals from members of the public who may be concerned about people in their community.

Cumbria is already seeing widespread community and voluntary sector support for the response to COVID-19 and informal support, including neighbourhood WhatsApp groups and community Facebook groups, alongside a commitment from existing community emergency planning groups, local churches and faith groups, and formal voluntary sector organisations who are working with the county council and partners including District Councils and NHS.

The helpline will also accept referrals from members of the public who may be concerned about people in our community.

Click HERE to download the latest Covid Carlisle newsletter.

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