United’s admin staff have been busy contacting our 19/20 season ticket holders over the course of the past few weeks with a view to closing down the process of catering for the four games which weren’t played due to the Covid-19 lockdown.
Chief executive Nigel Clibbens said: “Since the start of July, when the furlough arrangements changed, we’ve had ticket office staff back in the club on a part-time basis. That’s economic for us, and they’ve been working through the list of supporters.
“They’ve either contacted or tried to contact every person, and they’ve got through 88% of the list as we stand now. Out of that around 5%, give or take, have asked for refunds which is absolutely fantastic support, and it means that the cash implications for the club are quite small. That’s really helpful.
“About 20% of fans have decided to take credit, which is good, so they’ll get a reduction in any offers we do, whether that’s a season ticket for the future or if something else comes along.
“It’s all real progress for us and we’re getting towards the end of the process. The ticket office team are now re-contacting everybody who wanted a refund in order to make those payments.
“Interestingly, what we’re finding with some of those fans is that they’re now saying, on reflection, that they don’t want their cash back either. The fans really have been fantastic.”
“We think we’ve done the right thing in offering options and not presuming that fans want to hand the money to us, or try and do it in a way that we take the cash by default, which I know some clubs have done, even if it wasn’t intentionally,” he added.
“We’ve tried to do it in an even-handed way all along and it’s turned out well for us. If there are still people out there who haven’t spoken to us, we still want them to get in touch.
“There’s no deadline on this. If we’ve phoned and we haven’t managed to get in touch, that isn’t your time up, or anything like that, because that’s not the right thing to do.
“We’re asking people to let us know, even if it’s via Twitter or social media, that they still need us to get in touch and we’ll get back to those people to sort out what they want to do with the four games left on their 19/20 season ticket.
"Even if it is for them to say 'cross me off your list' we want them to have told us that so we've done it properly.”
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