Customer Ticket Office Information

The ticket office is open 10am to 5pm weekdays. Although the ticket office is open on match days from 10am, it will only be for the sale of tickets for that day's game.

The ticket office phone line number is 0844 371 1921.

This phone line is open 10am till 5pm weekdays and phone sales can be processed on a match day until 12.30pm. Tickets for that day's game can then be obtained from the relevant ticket offices around the ground.

Home Game Sales - Home game sales will begin two weeks before each match.

Tickets can be purchased over the telephone, in person, or via the internet. Click HERE for online ticket sales.

Tickets can be collected from the ground, or they can be posted out for a charge of 50p up until three working days before the game.

After the postage deadline tickets can be purchased over the phone for collection, or at the ground. Carlisle United cannot be held responsible for the vagaries of any postal service. In the event of loss of tickets or non delivery, Carlisle United Football Club only have to provide proof of posting.

Pre & Match Day Sales - Pre-sale tickets prices are £2 cheaper when bought in advance of match day - that is until 5pm on the last working day before the game, unless otherwise stated.

A child's must be purchased with an adult's ticket.

Pre-match sales prices:

Seated Price Standing Price
Adult £19 Adult £15
Senior / Student £13 Senior / Student £11
Junior £9 Junior £8
Child U11 £5 Child U11 £4
Child U7 FoC Child U7 FoC

Match day prices:

Seated Price Standing Price
Adult £21 Adult £17
Senior / Student £15 Senior / Student £13
Junior £11 Junior £10
Child U11 £7 Child U11 £6
Child U7 FOC Child U7 FOC

Our standing areas are the Paddock and the Warwick Road End.

This season we are continuing with the same ticketing system in all ticket offices. When purchasing tickets from all areas you will be required to provide your name & address details. This will create a booking history for you and you won't need to be asked every time you attend.

Match Day Sales

At 1.30pm all the ticket offices around the ground will open and tickets can be bought from these ticket offices for the relevant areas.

These ticket offices will close 15 minutes after kick off. Shortly after that, tickets for that days game can be purchased at the main ticket office.

Collection windows at the main ticket office will open at 12.30pm and at 1.30pm at the SHS stand.

The SHS collections window is open for collection of SHS tickets and WRE tickets. All other tickets can be collected from the main ticket office.

The ticket offices are situated in the back of the SHS and next to the paddock turnstiles.

The main ticket office will only sell tickets for the seated areas in the west stand for the last hour and a half before kick off.

Away supporters can purchase match day tickets from the away ticket office behind the SHS stand to be seated in SHS section 3.

Ticket Concessions

Concessionary tickets as well as Junior and Child tickets may be asked for proof of ID.

This should be brought with them to every match, as stewards reserve the right to check ID if they feel it necessary.

If any ID cannot be provided then the person with the incorrect ticket will be refused admittance.

The ticket will then need to be upgraded to the correct price bracket at the main ticket office and the price difference paid.

If proof of age can be provided within 5 working days of the game then the club will be happy to reimburse the difference in cost.

For this to be carried out effectively the person upgrading their ticket should leave their name and details with the ticket office staff who sold them the ticket.

Wheelchair & Carer

A Wheelchair and Carers ticket costs £3. However, this section has limited space and we strongly advise these tickets to be bought in advance.

Our wheelchair sections are located at the SHS, towards the Warwick Road End, and in the Paddock.

A Wheelchair and Carer ticket is priced at only £3 due to the fact that the wheelchair user gets no choice of area and is seated at pitch level.

Please note - the Paddock wheelchair area is uncovered.

Ambulant Disabled Supporters

Persons requiring a full time carer to accompany them to the match can get a carers ticket, for which there is no charge.

This can only be issued if, when purchasing the tickets, the person can show evidence of full time carer status.

The evidence we require is issued by the Department of Works and Pensions showing the disability allowance is in the higher band of care.

We strongly recommend booking your tickets in advance due to seating arrangements.

A fan with a full time carer pays more than a wheelchair user due to them being able to select the area they sit in and on them being able to use the facilities in the stand.

Student Discount

Those who are in possession of a Carlisle United Student Card can obtain the student rate on their tickets.

This entitles persons 18 and over who are in full time education to purchase tickets at the senior rate.

To become eligible for the scheme a Student Membership form need to be completed and handed in to the main ticket office along with a letter from the university or educational institute they attend, two passport size photographs and a £15 admin fee, payable by cash, cheque or card.

The card then takes approximately a week to process.

The holder will then have to show this card upon purchase of their ticket and may also be required to produce this on entering the ground.

If proof cannot be provided then the ticket would either have to be upgraded to the correct price or the student would have to go to the main ticket office to provide an alternative form of ID, based on their application form.

Misplaced or lost tickets

In the event of match day tickets being lost or forgotten, supporters are advised to go to the main ticket office where, upon confirmation of address and booking details, they can be issued with duplicate copies of their tickets at the full cost of the tickets on sale that day.

The name and address of the supporter will be taken and they are required to return the original tickets, intact, to the main ticket office within 5 days of the game then the club will be happy to reimburse the price of the ticket, providing it is returned intact.

Refunds

Refunds can be given throughout the week.

A customer must produce a ticket at the ticket office before it will be refunded.

No exchange or refund will be given unless the old ticket is produced.

Refunds can be issued on a match day, but only until 12pm.

Refunds will not be accepted on tickets if the game has already been played.

Car Parking

The supporter's car park, situated behind the SHS stand, is open on a match day from 12.30pm and costs £2 to park.

There are approximately 400 available spaces in the car park, with a minimal number of disabled spaces at the front.

The disabled spaces are on a first come first served basis and a valid disabled badge must be displayed in the car window.

Visiting coaches are charged £15 to park, mini buses are charged £10.

Season tickets

If a season ticket is left at home then the supporter should go to the main ticket office, where their details will be taken and upon proof of identification and seat clarification, a match day pass will be provided. The season ticket holder is also required to return the slip from the relevant game back to the main ticket office as soon as possible.

If a season ticket has been lost then the ticket holder should report it immediately to the club.

They can be issued with a match day pass upon proof of ID for the next three home games, but otherwise they will need to buy a new book.

The new book will be charged at the current price for the type of ticket they require and will be dependant on how far through the season we are. The club does not accept responsibility for the replacement of lost or damaged season tickets and duplicate books will not be issued. Appropriate insurance is recommended.

Upgrades and Downgrades

To upgrade a season ticket the supporter must notify the ticket office of the change they wish to make.

The cost of the ticket will be the difference between the original standing season ticket and the new seated season ticket.

The price is based on how far through the season we are, ie, how many games have already been played.

Season tickets can also be downgraded - moved from a seating area to a standing area. In this case the difference in price will be refunded to the holder via they method by which the bought the original season ticket.

Moving a season ticket does incur an administration fee of £5.

Season tickets cannot be upgraded or downgraded on a match-by-match basis but can be moved for the remainder of the season.

Away Ticket Sales

If the club receives tickets to sell for an away match they will usually go on sale on to two weeks prior to the kick off date. They can be bought over the phone using a debit or credit card or in person at the main ticket office by cash, cheque credit or debit card, credit cards incur a fee of £1 per sale.

Tickets can also be bought via post, if a cheque is sent, stating the correct value, with a SAE.

The last postage is three working days before the match, and buying tickets from us is recommended.

Any remaining tickets are sent back to the away club and may be sold on the day of the game (this is subject to each clubs policy).

Postponed or abandoned matches

In the event of severe weather conditions, or other extreme circumstances prior to a match, club officials through the safety officer will liaise with match officials, who would use their best endeavours to ensure that spectators would not be admitted into the ground if the game were likely to be postponed.

In the case where spectators were admitted in to the ground before kick off, and the game was not played, ticket holders would be entitled to free admission to the rearranged fixture.

If a match is postponed or abandoned before half time, then all supporters in possession of an original ticket will be given half price entry in to the replayed match.

If the game is abandoned after half time then there is no reduction in to the replayed match.

Anyone who cannot produce an original ticket stub will be required to pay full price.

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